Patient FAQ

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Luna Introduction

Where are Luna physical therapists seeing patients?

Our physical therapists are available for in-home physical therapy appointments across the United States. In all the neighborhoods we serve, we come to you to make the PT experience as convenient as possible. See our service areas.

Is there a waiting list for new patients?

No—we want it to be easy for patients to get started with their physical therapy! We can always accommodate new patients, and most patients can have their first at-home physical therapy appointment within 48 hours of signing up. Our physical therapists work 6:30 am - 9:30 pm, 7 days a week.

How does in-home physical therapy help my recovery?

Beyond being convenient, our approach is designed to help you feel comfortable during treatment so that it’s easier to discuss and address your needs. Because our physical therapists perform in-home physical therapy, they don’t have the overhead of large health

How are exercises prescribed to me by my Luna physical therapist?

Your Luna physical therapist will prescribe exercises in the Luna App for you to perform to aid in your recovery. Your PT can monitor your progress and modify your workout plan between visits or during your next physical therapy home visit to ensure you get better, faster.

How do I know if I really need PT?

Physical therapy can benefit a range of individuals, from those recovering from surgeries or injuries to those aiming to improve mobility or reduce pain. If you’re experiencing physical discomfort, restricted movement, or seeking preventive care, a consultation with one of our Luna physical therapists can help determine if PT is right for you.

Who is this service for?

Luna’s in-home physical therapy model is for anyone who prefers the comfort, privacy, and flexibility of receiving physical therapy at home.

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Appointments

When and where can I have my physical therapy appointment?

Appointments for private physical therapy at home are available 7 days a week, from 6:30 am - 9:30 pm. We make it hassle-free to complete your full course of care by having your Luna therapist come to you. In general, our therapists treat patients at home. See our clinic comparison chart.

What is your cancellation policy?

There is no fee if you cancel or reschedule more than 24 hours in advance of your appointment. If you cancel or reschedule less than 24 hours before your appointment, we charge a $90 fee.

How do I prepare for the session, and what should I wear for physical therapy?

Set aside two chairs and identify a space where your physical therapist can set up a portable treatment table. Wear comfortable clothes that are easy to move in and make it easy for your physical therapist to access any areas of injury.

Don’t you need access to heavy machines like that in a facility?

At Luna, we pride ourselves on providing comprehensive in-home care. Our physical therapists come equipped with all the necessary tools and equipment for a fully optimized session. Rest assured, we bring everything you need to make the most of your physical therapy, without the need for heavy machines.

What if I’m not comfortable with a stranger coming into my home?

We understand the importance of trust. Every Luna physical therapist undergoes a rigorous background check, is fully credentialed, and maintains high professional standards. Before your appointment, we’ll send you detailed information about your physical therapist, including their photo, so you know exactly who to expect. Our goal is to provide not only effective physical therapy, but also peace of mind.

How do you ensure safety while having someone in my home?

Your safety and comfort are our top priorities. All our physical therapists follow strict safety protocols and have been trained to maintain a professional demeanor at all times. In addition, by providing you with detailed information and a photo of your physical therapist beforehand, we aim to ensure transparency and security.

What if I don’t have enough space in my home?

Our physical therapists are trained to adapt to various environments. While some space is helpful, they can work with whatever space you have available to ensure you receive effective treatment. Just let them know about any space concerns, and they’ll make the necessary adjustments.

What if my pets get in the way during the session?

We love pets! However, consider placing them in another room or area during your physical therapy session if you’re concerned about them being distracting. Our physical therapists are accustomed to working in various home settings and can guide you on how best to handle pets during sessions.

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Insurance

Is in-home physical therapy covered by insurance?

Luna accepts many insurance plans, and we handle the benefits verification process for you. With Luna, you’ll typically pay the co-pay your insurance plan requires for clinic visits. We accept most major commercial insurance plans, Medicare, and Medicare Advantage.

Do I need a prescription (referral) to see a Luna physical therapist?

In most cases, you will not need a referral for physical therapy. Some insurance providers do require a doctor’s referral, and we’ll promptly let you know if that’s the case with your insurance. Read more about prescriptions.

How much is a physical therapy session with Luna?

Luna accepts most major insurances and Medicare/Medicare Advantage. For commercial insurance, you’ll typically pay the standard co-pay associated with your plan. For Medicare patients, most plans with a secondary cover the majority of the visit. 

If you do not have insurance or choose not to use it for Luna's physical therapy, the self-pay cost per visit is $135. You won’t be charged until after your visit is completed.

Does Medicare cover physical therapy at home?

Yes, it does. Luna accepts most major commercial insurance plans, Medicare, and Medicare Advantage. Most patients on Medicare plans with a secondary have minimal out-of-pocket costs for each Luna appointment.

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Our Physical Therapists

Who are Luna’s physical therapists?

Physical therapists practicing with Luna are experienced — on average, Luna physical therapists have 10.5 years of outpatient experience. Each physical therapist completes a thorough interview process and background check. And we only work with physical therapists who are committed to providing high-quality care to their patients.

Our community of physical therapists has expertise in a variety of specialties, including orthopedics, neurology, geriatrics, vestibular, and post-operative care. Many of our physical therapists have worked at marquee outpatient facilities like Stanford Hospital, UCLA Health, Emory Health, Intermountain Healthcare, and other fine institutions. Others have worked at independent practices that are focused on sports medicine and physical therapy. They meet together regularly, share their knowledge, and bring a wealth of experience to Luna.

What conditions do Luna physical therapists treat?

Luna offers services for a wide variety of PT conditions, including specialists that can address your care needs. For a full list of conditions we treat, click here.

Can I see the same physical therapist every session?

We strive to have a single physical therapist work with each patient for their entire course of care. In very rare cases, your scheduling priorities may require adjustments, but you’ll always know who is seeing you for your appointment in advance.

We’ve got your back. Book a PT today.

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