Patient FAQ

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Luna Introduction

Is there a waiting list for new patients?

No—we want it to be easy for patients to get started with their physical therapy! We can always accommodate new patients, and most patients can have their first at-home physical therapy appointment within 48 hours of signing up. Our therapists work 6:30 am - 8:30 pm, 7 days a week.

How does in-home physical therapy help my recovery?

Beyond being convenient, our approach is designed to help you feel comfortable during treatment so that it’s easier to discuss and address your needs. Because our therapists perform in-home physical therapy, they don’t have the overhead of large health centers and are able to spend more time focused on you during your appointment. In fact, Luna therapists spend up to 4x more time with each patient than they could in a traditional clinic. You’ll get a full 45-55 minute appointment that’s 100% focused on you and your care plan. That attention leads to a more personalized experience that makes it easier for you to participate in your treatment and feel well, faster. See our clinic comparison chart.

How do I know if I really need PT?

Physical therapy can benefit a range of individuals, from those recovering from surgeries or injuries to those aiming to improve mobility or reduce pain. If youre experiencing physical discomfort, restricted movement, or seeking preventive care, a consultation with one of our Luna physical therapists can help determine if PT is right for you.

Who is this service for?

Luna’s in-home physical therapy model is for anyone who prefers the comfort, privacy, and flexibility of receiving therapy at home.

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Appointments

What is your cancellation policy?

There is no fee if you cancel or reschedule more than 24 hours in advance of your appointment. If you cancel or reschedule less than 24 hours before your appointment, we charge a $90 fee.

Don’t you need access to heavy machines like that in a facility?

At Luna, we pride ourselves on providing comprehensive in-home care. Our therapists come equipped with all the necessary tools and equipment for a fully optimized session. Rest assured, we bring everything you need to make the most of your therapy, without the need for heavy machines.

What if I’m not comfortable with a stranger coming into my home?

We understand the importance of trust. Every Luna therapist undergoes a rigorous background check, is fully credentialed, and maintains high professional standards. Before your appointment, we’ll send you detailed information about your therapist, including their photo, so you know exactly who to expect. Our goal is to provide not only effective therapy, but also peace of mind.

How do you ensure safety while having someone in my home?

Your safety and comfort are our top priorities. All our therapists follow strict safety protocols and have been trained to maintain a professional demeanor at all times. In addition, by providing you with detailed information and a photo of your therapist beforehand, we aim to ensure transparency and security.

What if I don’t have enough space in my home?

Our therapists are trained to adapt to various environments. While some space is helpful, they can work with whatever space you have available to ensure you receive effective treatment. Just let them know about any space concerns, and they’ll make the necessary adjustments.

What if my pets get in the way during the session?

We love pets! However, consider placing them in another room or area during your therapy session if youre concerned about them being distracting. Our therapists are accustomed to working in various home settings and can guide how best to handle pets during sessions.

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Insurance

Is in-home physical therapy covered by insurance?

Luna accepts many insurance plans, and we handle the benefits verification process for you. With Luna, you always pay the same exact co-pay your insurance plan has for visiting a PT clinic. We accept all major insurance and Medicare.

How much is a physical therapy session with Luna?

Luna accepts all major insurances and Medicare - for commercial insurance, you’ll pay the exact same copay as a regular clinic visit. For Medicare patients, most plans with a secondary will pay nothing per Luna visit.

If you do not have insurance or choose not to use it for Luna physical therapy, the self-pay cost per visit is $125. You won’t be charged until after your visit is completed.

Does Medicare cover physical therapy at home?

Yes it does, and at no cost to you. We take all forms of insurance, including Medicare. Most patients on Medicare plans with a secondary can expect to pay nothing for each Luna appointment.

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Our Physical Therapists

Who are Luna’s physical therapists?

Therapists practicing with Luna are experienced — on average, Luna therapists have 10.5 years of outpatient experience. Each therapist completes a thorough interview process and background check. And we only work with therapists who are committed to providing high-quality care to their patients.

Our community of therapists has expertise in a variety of specialties, including orthopedics, neurology, geriatrics, vestibular and post-operative care. Many of our therapists have worked in marquee outpatient facilities like Stanford Hospital, UCLA Health, Emory Health, Intermountain Healthcare, and other fine institutions. Others have worked at independent practices that are focused on sports medicine and physical therapy. They meet together regularly, share their knowledge, and bring a wealth of experience to Luna.

Can I see the same physical therapist every session?

We strive to have a single therapist work with each patient for their entire course of care. In very rare cases, your scheduling priorities may require adjustments, but you’ll always know who is seeing you for your appointment in advance.

We’ve got your back. Book a PT today.